Customer Care
HNL provides expert customer care 24 hours a day, seven days a week. To promptly serve you, our customer care representatives regularly answer calls within 15 seconds. Contact our Customer Care Center at 1-877-402-4221 or 610-402-8170.
Plus, when further assistance is required, HNL’s dedicated team quickly connects you to a member of our technical staff.
Our customer care representatives are available to assist you with information concerning:
- test and specimen requirements
- test results or test status
- added or canceled test requests
- supply requests
- patient service center information
- problem solving
- technical support
Each driver is equipped with a radio dispatch which allows them to respond quickly to a pickup request. The Courier Services dispatcher can be reached by phone at 1-877-402-4221 or 610-402-8170.